Fireside Chat Summary
Health plan leaders are facing a defining moment: rising utilization, margin pressure, regulatory complexity, and a labor shortage that BCG projects at 50 million workers globally by 2030. In this Fireside Chat, Deepan Vashi, Chief Solutions Officer at Simplify Alpha™, is joined by Milind Shah, Head of Healthcare Payer at ServiceNow, and Anup Panthaloor, Chief Revenue Officer at Simplify Alpha™, to discuss how agentic AI moves the industry from a 2010 playbook of more bodies, more spreadsheets, and more workarounds to a new model: governed AI that senses, decides, and securely acts on production-grade payer intelligence.
The conversation grounds the partnership in real operational reality: why claims is the right place to start, the cost of getting it wrong the first time, and a crawl, walk, run path that ends in real-time adjudication. It also reframes the AI conversation away from headcount replacement and toward structural capacity, and closes with a clear principle for the partnership: real results, no pilots.
Key Moments
"Everybody knows there's a lot of promise. But how do we make it real for enterprises?"
"I would love to be the one leaving a legacy behind that retired the fax machine, frankly. On its own, that is a victory for our industry, as sad as that is to say."
"Bank of America launched Erica in 2018. In 2025, it handled 3 billion customer interactions without a human in the loop. Healthcare has always been a laggard in technology adoption. The time is now to actually leapfrog."
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