Healthcare/payer experience is a strong advantage. Engineering and program delivery leadership is non-negotiable.

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What You Will Own:

•    End-to-end delivery of customer implementations — onboarding, configuration, integration, UAT, go-live, and hypercare — across our SaaS payer platform.

•    Delivery predict ability: enforce frameworks, gating, and forecasting that produce on-time, on-scope, on-margin outcomes program after program.

•    Operational rigor: a tight cadence of daily, weekly, monthly, and quarterly governance — internal and customer-facing — backed by clean RAID logs, dashboards, and decision rights.

•    Risk leadership: institutionalize early detection across technical, scope, dependency, and customer-readiness risks; personally own escalation and recovery on troubled accounts.

•    AI-first delivery: embed AI and automation across the delivery lifecycle —requirements, configuration, testing, deployment, reporting, support — and quantify impact in hours saved, cycle time reduced, defects lowered, and cost-to-serve improved.

•    Customer leadership: build trust with C-level executives at U.S. health plans; chair governance forums and drive programs as the accountable delivery executive.

•    Team and talent: lead, scale, and mentor a multi-layered global delivery organization; build a leadership bench with AI fluency as a baseline.

•    Financial governance: utilization, margin, billing milestones, and program-level P&L.

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What You Bring:

•    20+ years in software/ITdelivery, with a meaningful portion in senior leadership owning multi-program,multi-customer portfolios.

•    Proven track record runninglarge-scale, complex implementation programs for North American enterprisecustomers — with hands-on accountability for outcomes, not just oversight.

•    Demonstrated ability to drivemeasurable improvements in predictability, throughput, defect density,CSAT/NPS, and cost of delivery.

•    Hands-on familiarity withAI-powered developer tools, AI agents in delivery workflows, and theoperational shifts needed to adopt them at scale.

•    Executive presence —comfortable in C-level customer conversations and recovery scenarios.

•    Sharp commercial instincts; you understand how delivery decisions show up in the P&L.

•    Healthcare/U.S. payer domain experience is a strong advantage — but engineering credibility and program delivery track record come first.

•    Bachelor's in Engineering required; MBA preferred.

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How We Will Measure Success:

•    On-time, on-scope, on-margin delivery across the portfolio.

•    Year-over-year improvement in predictability, defect leakage, and post-go-live stability.

•    Quantified productivity and quality gains from AI and automation adoption.

•    Customer satisfaction(CSAT/NPS) and reference-ability of marquee accounts.

•    Leadership bench strength and retention of critical talent.

Why Join Us:

 •    Category-leading healthcaretechnology company at an inflection point — strong growth, marquee customers,and serious AI investment underway.

•    Genuine ownership of a largedelivery organization with a clear mandate to transform how it operates.

•    A leadership team that values operational rigor, decisive action, and quantified impact.