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KeyResponsibilities:

Agile Facilitation & Multi-Squad Management

• Facilitate all Scrum ceremonies - Sprint Planning, Daily Stand-up, Sprint Review, Retrospective, and Backlog Refinement -consistently across 2-3 squads.

• Manage sprint cadence, capacity planning, and velocity tracking across all squads; surface trends and anomalies proactively.

• Coordinate cross-squad dependencies, shared resourceconflicts, and inter-team blockers - resolve at the SM level before escalatingto the TPM.

• Run retrospectives that generate genuine improvementactions; track closure of action items sprint over sprint.

• Support PI Planning participation for all squads; helpidentify sprint objectives, dependencies, and team-level risks.

Impediment Management

• Own the impediment log across all squads; escalateblockers promptly with context and recommended resolution paths.

• Partner with Product Owners to maintain groomed, readybacklogs - stories enter sprint with clear acceptance criteria and no openquestions.

• Raise mid-sprint scope changes and their deliveryimpact to stakeholders without delay.

• Support release readiness activities includingregression tracking, UAT coordination, and go-live checkpoint adherence.

Tooling - Azure DevOps & Jira

• Maintain accurate, real-time sprint boards in both Azure DevOps and Jira; ensure stories, tasks, and bugs are correctly logged, linked, and updated throughout the sprint.

• Configure and manage Azure DevOps boards, work item types, sprint iterations, and queries to reflect multi-squad delivery structure.

• Generate sprint health reports, burn-down charts, and velocity dashboards from Azure DevOps and Jira for leadership and program reviews.

• Use Azure DevOps pipeline visibility to stay informed on build, test, and deployment status; flag release-impacting issues early.

• Support integration of Jira and Azure DevOps workflows where squads operate across both platforms.

Communication & Stakeholder Engagement

• Provide clear, concise sprint health updates to the TPM and Delivery Lead on a defined cadence - written summaries and verbal walkthroughs as required.

• Communicate sprint outcomes, blockers, and risks to Product Owners, Business Analysts, and senior stakeholders in non-technical, business-friendly language.

• Facilitate alignment conversations between squads and stakeholders when priorities conflict or delivery timelines are at risk.

• Prepare and present sprint review outputs in a formatsuited to the audience - executive summary for leadership, detailed breakdownfor engineering.

• Participate in program-level governance check-ins;represent multi-squad delivery health accurately and proactively.

Team Practices & Continuous Improvement

• Help squads understand and consistently apply their Definition of Done and Definition of Ready.

• Identify Agile anti-patterns across squads and raise them constructively in retrospectives or 1:1 conversations.

• Encourage a culture of transparency, accountability, and continuous improvement across all teams.

• Support onboarding of new squad members to team norms, tools, and working agreements.

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Qualifications & Experience:

Required

• 5-7 years of overall experience in software delivery, with at least 3+ years in a dedicated Scrum Master role.

• Proven experience managing 2-3 concurrent Agile squads- not just a single team.

• Hands-on proficiency with Azure DevOps - board configuration, sprint management, pipeline visibility, and reporting. This is a hard requirement.

• Working proficiency with Jira and Confluence for backlog management, sprint tracking, and documentation.

• Strong communication skills - written and verbal. Must be comfortable presenting sprint health to senior leadership and translating technical status for business stakeholders.

• Working knowledge of Agile and Scrum principles; awareness of SAFe is a strong plus.

• Experience working in enterprise SaaS environments with Engineering, QA, Product Management, and BA stakeholders.

• Proactive problem-solving mindset; raises issues earlywith context, not just flags.

Preferred

• Experience in healthcare IT, health insurance, benefits administration, or similarly regulated SaaS.

• Exposure to SAFe ART structure or PI Planning events.

• Experience supporting a squad through a production go-live or enterprise client implementation cycle.

• Familiarity with Azure DevOps pipeline and release management concepts (not just boards).

Certifications:

At least one of the following is required:

• CSM - Certified Scrum Master (Scrum Alliance)

• PSM I - Professional Scrum Master (Scrum.org)

• SAFe Scrum Master (SSM)

The following are advantageous:

• PSM II - Professional Scrum Master Level II

• PMI-ACP - Agile Certified Practitioner

• Microsoft Certified: Azure DevOps Engineer Expert (orequivalent Azure tooling certification)

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What Success Looks Like:

Sprint  Commitment Rate

>=80% of sprint  commitments delivered across all managed squads

Impediment  Resolution Time

Average impediment cleared  within 3 business days of logging

Retrospective  Action Rate

>=75% of retro action  items closed within the following sprint

Velocity  Stability

Squad velocity variance  within +/-20% over rolling 3-sprint window

Backlog  Readiness

>=90% of sprint-entry  stories meet Definition of Ready at planning

Tooling  Hygiene

Azure DevOps and Jira boards  100% current at daily stand-up each day

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What We Offer:

• Opportunity to build your Agile craft on real-world, large-scale healthcare SaaS programs.

• Mentorship from Senior Scrum Masters and Delivery leadership with deep domain experience.

• Clear growth path toward Senior Scrum Master or Agile Coach roles.

• Hybrid work model based in Pune with flexibility.

• Competitive compensation with performance-linked incentives.

• Exposure to SAFe at scale and modern Azure-based delivery tooling in a fast-growing, regulated SaaS environment.

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