Responsibilities:

Agile Delivery& Scrum Leadership

•       Plan, facilitate, andcontinuously improve all Scrum ceremonies — sprint planning, daily stand-ups,sprint reviews, and retrospectives

•       Maintain and groom the productbacklog in close collaboration with the Product Owner and technical leads

•       Remove impediments, shield theteam from scope disruptions, and create conditions for a high-performingdelivery environment

•       Coach team members on Agileprinciples and foster a culture of continuous improvement

ProjectPlanning & Execution

•       Own and maintain a detailed,line-level project plan across all workstreams — tracking tasks, milestones,dependencies, and critical path items

•       Monitor sprint velocity,identify trends, and proactively flag risks and schedule impacts to the ProgramLead

•       Track resource utilizationacross team members, flagging over-allocation or capacity gaps in advance

•       Ensure delivery artifacts(designs, configurations, test plans, cutover checklists) are completed on timeand meet quality standards

Reporting& Stakeholder Communication

•       Produce clear, concise, andaccurate status reports on a regular cadence (weekly / bi-weekly) for bothinternal and external audiences

•       Serve as the primary point ofcontact for the client on day-to-day project matters — providing timely,professional updates on progress, risks, and decisions

•       Escalate appropriately to theProgram Lead / Account Executive, ensuring no surprises in either direction

•       Prepare meeting agendas,document decisions and action items, and track follow-through to closure

Team &Relationship Management

•       Build strong workingrelationships with cross-functional team members including business analysts,developers, QA, and solution architects

•       Foster psychological safetywithin the team, encouraging open communication and collaborativeproblem-solving

•       Partner with the Program Leadto align project delivery with broader account goals and client success metrics

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Qualifications & Experience:

Required

•       3–6 years of project managementexperience in software product implementations or technology deliveryenvironments

•       Hands-on experience runningScrum ceremonies and working within Agile/Scrum frameworks

•       Demonstrated ability to managedetailed, line-level project plans and track multi-workstream programs

•       Experience interfacing directlywith external clients and delivering professional status communications

•       Proficiency with projectmanagement tools (e.g., Jira, Azure DevOps, MS Project, Smartsheet, orequivalent)

Preferred

•       CSM (Certified Scrum Master),PMP, or equivalent certification

•       Experience in healthcare IT, payer/provider systems, or enterprise SaaS implementations

•       Familiarity with SDLC, release management, and UAT processes

•       Experience supporting sales or delivery through client-facing account management activities

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Scope of Engagement:

Internal Focus

•         Run  all Scrum ceremonies end-to-end

•         Own  and update the daily line-level project plan

•         Manage  and prioritize the product backlog

•         Monitor  resource utilization and flag gaps

•         Create  internal status reports and escalations

•         Build  team cohesion and resolve blockers

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External Focus

•         Deliver  structured status updates to the client

•         Present  risks, decisions, and upcoming milestones

•         Build  trust and credibility as a reliable point of contact

•         Communicate  professionally in writing and verbally

•         Align  client expectations with delivery realities

•         Represent  the organization with professionalism

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Core Competencies:

Organization  & Planning

Manages  complexity with precision — maintains structured plans, tracks every open  item, and ensures nothing falls through the cracks in a fast-paced,  multi-workstream environment.

Communication

Articulates  clearly and confidently across audiences — from developer stand-ups to  executive steering calls. Writes crisply; speaks with intent.

Assertiveness

Drives  accountability without aggression. Comfortable holding team members and  stakeholders to commitments, escalating risks proactively, and pushing back  when scope or quality is threatened.

Technical  Understanding

Understands  enough about software delivery, APIs, configuration, and system integrations  to ask the right questions, assess risk, and translate technical realities  into business language.

Client  Relationship Management

Builds trust  through reliability, transparency, and professionalism. Reads the room,  manages expectations, and knows when to escalate vs. resolve.

Agile  Practitioner

Brings  discipline and flexibility to Agile — runs ceremonies with purpose, uses  metrics to guide decisions, and adapts the framework to the context of the  engagement.

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Success Profile:

In the first 60 days, a successful candidate will have:

•       Taken full ownership of project plans and backlog management across assigned implementations

•       Established a consistent reporting rhythm trusted by both the client and the Program Lead

•       Built visible rapport with delivery team members and demonstrated the ability to unblock progress independently

•       Demonstrated assertive, professional communication in client-facing settings — earning credibility as are liable delivery partner