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PMO Accountability Scope:

Budget  Management

Own program-level budgets;  track actuals vs. plan; flag variances; manage change requests

Capacity  Planning

Maintain rolling capacity  models across engineering, QA, and delivery teams; plan for upcoming demand

Resource  Allocation

Manage resource requests,  assignments, and conflicts across programs; optimise utilisation

Portfolio  Tracking

Maintain a single source of  truth for program status, milestones, risks, and financials

Governance  & Reporting

Drive PMO governance  cadences; produce executive dashboards, steering reports, and QBR packs

Risk &  Issue Management

Own cross-program RAID;  escalate with recommended resolution paths; track to closure

Process  Standardisation

Define and enforce PMO  templates, delivery playbooks, and change control frameworks

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Key Responsibilities:

Budget Management & Financial Tracking

• Own and maintain program-level budgets across all assigned programs; track planned vs. actual spend on a monthly and quarterly basis.

• Build and manage detailed budget trackers covering headcount costs, tooling, infrastructure, vendor contracts, and program overheads.

• Identify budget variances early; analyse root causes and present options - not just flags - to Delivery and Finance leadership.

• Manage budget change requests through the PMO change control process; ensure all approved changes are reflected in financial baselines.

• Prepare budget summaries, burn rate reports, and forecast-to-complete projections for steering committee and QBR reviews.

• Work with Finance to ensure program spend aligns with capitalisation vs. OpEx guidelines and reporting requirements.

Capacity Planning & Resource Allocation

• Build and maintain rolling capacity plans (4-6 week horizon minimum) across Engineering, QA, BA, and Delivery functions for all programs.

• Track current utilisation rates per team and per individual; identify over-allocation, under-utilisation, and bench risk proactively.

• Manage resource allocation requests across programs; resolve conflicts with Delivery Leads and TPMs using data-driven prioritisation.

• Coordinate onboarding demand planning for new programs; work with hiring managers to flag resourcing gaps against planned ramp timelines.

• Maintain a skills inventory across the delivery org to enable rapid, informed resource matching for incoming programs.

• Model capacity scenarios for upcoming PI cycles, product releases, and new client onboardings; present options with trade-off analysis.

Portfolio Tracking & Program Governance

• Maintain a real-time portfolio dashboard covering all active programs - status, milestone health, budget, capacity, and risk indicators.

• Own the cross-program RAID log; track risks, assumptions, issues, and dependencies to closure; escalate blockers with context and resolution paths.

• Drive weekly and bi-weekly program governance cadences; prepare and distribute status packs with actionable insights, not just data.

• Enforce milestone gate reviews; ensure programs meet entry and exit criteria before progressing to next phase.

• Identify cross-program dependencies and surface schedule conflicts before they become delivery risks.

• Maintain a change control log across the portfolio; ensure scope, timeline, and budget changes are formally captured and approved.

Executive Reporting & Stakeholder Communication

• Produce executive-level program status reports, portfolio dashboards, and steering committee decks on a defined cadence.

• Prepare QBR materials for senior leadership and client-facing reviews; synthesise multi-program delivery health into concise, decision-ready summaries.

• Communicate financial and capacity insights to Delivery Directors, Finance, and C-suite stakeholders clearly and with appropriate detail for each audience.

• Present program and portfolio updates verbally in leadership forums; field questions on budget, resourcing, and risk with confidence.

• Serve as the single point of contact for PMO-related reporting queries from internal and client stakeholders.

PMO Process & Governance Framework

• Define, document, and enforce PMO standards - deliverytemplates, status reporting formats, budget tracking models, and capacity planning frameworks.

• Drive continuous improvement in PMO processes; identify inefficiencies and build scalable solutions as the portfolio grows.

• Onboard TPMs and Delivery Leads to PMO tools, templates, and governance expectations; act as the PMO knowledge anchor for the team.

• Maintain and evolve the PMO playbook; ensure it reflects current delivery methodology (Agile, SAFe, or hybrid) and client commitments.

• Conduct regular portfolio health reviews; recommend corrective actions and track their implementation.

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Qualifications & Experience:

Required

• 8-10 years of experience in program management, PMO, ordelivery management in an enterprise SaaS or technology environment.

• Demonstrated experience owning program-level budgets -tracking actuals, managing variances, and presenting financial health to seniorleadership.

• Hands-on experience with capacity planning and resourceallocation across multi-team, multi-program delivery environments.

• Strong portfolio tracking skills; able to maintain asingle source of truth across 3-5 concurrent programs with different timelinesand stakeholders.

• Experience building and maintaining PMO governanceframeworks - templates, change control processes, RAID management, andreporting cadences.

• Proficiency with project and portfolio management tools- MS Project, Smartsheet, Azure DevOps, or equivalent.

• Advanced MS Excel skills - financial modelling, pivottables, budget trackers, and capacity planning spreadsheets.

• Strong executive communication skills - able to distilcomplex multi-program data into crisp, decision-ready reports andpresentations.

• Experience working in Agile or hybrid deliveryenvironments; familiar with SAFe or equivalent at-scale Agile frameworks.

Preferred

• Experience in healthcare IT, health insurance, benefitsadministration, or similarly regulated enterprise SaaS.

• Exposure to financial reporting concepts relevant tosoftware businesses - capitalisation, OpEx vs. CapEx, burn rate, andcost-per-release modelling.

• Experience with Power BI or similar reporting tools forportfolio-level dashboards.

• Prior experience building or running a PMO functionfrom the ground up.‍

• Familiarity with workforce planning tools or HRIS systems for capacity data sourcing.

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Certifications:

One or more of the following is strongly preferred:

• PMP - Project Management Professional (PMI)

• PgMP - Program Management Professional (PMI)

• SAFe Lean Portfolio Management (LPM) or SAFe Agilist

• PRINCE2 Practitioner

• PMI-ACP - Agile Certified Practitioner (advantageous)

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What Success Looks Like:

Budget  Variance

Program actuals within +/-5%  of approved budget baseline at quarter close

Capacity  Utilisation

Delivery team utilisation  maintained between 80-90% across the portfolio

Portfolio  Dashboard

Real-time status available  for 100% of active programs at any given time

RAID  Resolution Rate

>=85% of logged risks and  issues resolved or mitigated within agreed SLA

Governance  Compliance

100% of milestone gate  reviews conducted on schedule with documented outcomes

Reporting  Timeliness

Executive status packs and  QBR decks delivered 100% on time, zero last-minute gaps

Resource  Conflict Rate

Cross-program resource  conflicts resolved within 3 business days of identification

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What We Offer:

• A seat at the centre of a growing delivery portfoliowith direct visibility into strategic programs and leadership decisions.

• Opportunity to build and shape PMO governance in ascaling healthcare SaaS organisation.

• Clear growth path toward Senior Program Manager, Portfolio Manager, or Head of PMO.

• Hybrid work model based in Pune with flexibility.

• Competitive compensation with performance-linkedin centives.

• Exposure to U.S. healthcare technology - one of the most complex and high-stakes enterprise SaaS domains globally.

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